What is characterized by a friendly and engaging manner of speaking to guests?

A friendly and engaging manner of speaking to guests is encapsulated by a positive tone. This approach encourages meaningful interactions, making guests feel welcomed and valued. A positive tone includes elements such as a warm voice, approachable language, and active listening, all of which foster a comfortable environment. This is particularly important in service settings, as it can significantly enhance customer satisfaction and loyalty.

The other choices do not directly address the manner of speaking. A professional image relates more to appearance and conduct rather than the tone of communication. First impressions matter indeed, but they encompass a broader scope that includes behavior, presentation, and interaction styles, not just a specific way of speaking. Distractions, while significant in communication contexts, detract from the engagement and focus necessary for establishing a positive interaction with guests. Therefore, the best representation of a friendly and engaging manner in speaking is captured by the concept of a positive tone.