What is meant by ‘engagement is not just a guest service issue’?

The phrase ‘engagement is not just a guest service issue’ highlights the idea that engagement encompasses a broader scope of responsibilities than merely providing good service to guests. It suggests that engagement involves understanding and addressing the comprehensive expectations of guests, including their emotional, social, and experiential needs. This means creating an overall environment that fosters interaction, connection, and user involvement, rather than focusing solely on immediate service interactions.

By recognizing that engagement is multi-faceted, businesses can tailor their approaches to enhance guest experiences beyond service encounters. This holistic view promotes a deeper relationship with guests, encouraging loyalty and satisfaction, which is crucial for long-term success in any service-oriented industry.

In contrast, other options narrow down engagement to specific times, roles, or responsibilities, which limits the understanding of how diverse and inclusive the concept of engagement truly is.