What is one of the key ways to make a connection with guests?

Actively listening to guests' concerns is fundamental in establishing a strong connection with them. This approach demonstrates genuine interest and empathy, allowing guests to feel valued and understood. When staff take the time to listen attentively, it creates an environment of trust and open communication. Guests are more likely to feel acknowledged and appreciated, which enhances their overall experience.

Engaging in active listening also allows for a better understanding of guests' needs and preferences. By doing so, team members can tailor their responses or solutions accordingly, which can lead to more personalized service. This connection not only impacts the individual interaction but can foster loyalty and positive word-of-mouth for the business.